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How does Harrah’s integrate the various elements of its marketing strategy to deliver more than the results of Data Base Marketing?

Harrah’s / Autobytel.com

Description

1- Evaluate “customer worth” versus “observed level of play” in Harrah’s DBM efforts.

2- What are the objectives of the various Data Base marketing programs and appraise how well they are working.

3- How does Harrah’s integrate the various elements of its marketing strategy to deliver more than the results of Data Base Marketing?

4- Are Harrah’s actions and strategy sustainable?

5-Are there any ethical or privacy issues that you think Harrah’s should be concerned about?

1-What is the value proposition for each of Autobytel’s customers?

2-How does the internet change traditional channel structures? Does the internet facilitate disintermediation, re-intermediation or can it do both?

3- Can an intermediary serving two customers avoid alienating one of the groups as it searches for ways to grow? If not, why? If so, how?

4- What is the basis of Autobytel’s market leadership? Is it sustainable? Why or why not?

5- Where do you think this market is ultimately heading? Is Autobytel missing the boat?

6- What should Autobytel do?