TASK DESCRIPTION
Case Study – Coaching and Mentoring – Senior Managers
The Senior Manager:
Clara, a Senior Manager in mid-30’s, working in a Multinational Organization.
Current challenge:
Clara had recently been promoted to a new position in her organization, resulting in her reporting to a new line manager. She has not been able to establish a rapport with her new line manager, resulting in a loss of confidence.
Why is this a problem?
Clara has a group of 10 managers reporting into her in her new role. If she is not able to establish a rapport with her new line manager, her reporting team may be affected due to non-alignment between the managers.
With her continued loss of confidence, Clara may become disengaged in her job, resulting in loss of performance herself. This may result in financial implications eventually.
She may also seek new opportunities in other organizations to avoid dealing with her current issues. While that will resolve her current situation, there is a need to confirm the underlying issue and put together an action plan so that the situation will not resurface in her new job, if she decides eventually to move to another opportunity.
Questions:
1. What skills could a coach or mentor incorporate when they are coaching or mentoring Clara? Try to be specific and go into detail for each of the skills that you can come up with.
2. What actions could Clara take after receiving this coaching or mentoring session?
3. What are the expected results of successful coaching or mentoring and how will they apparent in Clara’s organisation? Try to be specific and detailed in your response.
