Case Study Paper Assignment: For this assignment, you will compose a short case-study analysis of the presented case. This case looks at dynamics of managing different individuals and programs in an organization. You need to use information from the text and/or information from the supplemental readings in your analysis of the case. Your paper should be 2-4 pages, and presented with all APA formatting components and requirements.
CASE DESCRIPTION: “When Lunch is More Than a Meal” (see reference note at the end of the description.)
You are the new Practice Manager of a busy internal medicine practice. There are five physicians in this practice. They see patients four days a week using a myriad of exam rooms, plus each physician has his/her own consultation room. On most days, three of the physicians are seeing patients in the office while the other two are doing hospital work and minor procedures. You have noticed that every Tuesday and
Thursday various pharmaceutical representative provide lunch for free to the office. The lunches are sometimes quite elaborate, with filet mignon and crab cakes, and at other times more mundane, with cold cuts or pizza. These lunches are quite regular, and there is always enough food to feed not only physicians, but also the entire staff.
Recently two of the representatives have come to you complaining that even though they provide a substantial lunch a couple times a month, the use of their products has decreased by the doctors in the practice. The representatives inform you if this continues, they may not be able to continue the practice of providing lunch. When your support staff members hear of this, they become somewhat concerned because they enjoy the fact that they are getting a free lunch several times a week. On the other hand, the physicians rarely participate in lunch, do not know when and who is providing the lunch, and often they are too busy to participate in lunch.
You set up a meeting with the physicians to discuss the problem. In the meeting you tell the physicians that the staff looks forward to the free lunches. They feel it is a benefit with the job and would like the lunches to continue. Three of the physicians are unsympathetic to this problem and state that they believe the lunches are probably a conflict of interest. These physicians point out the lunches are not tied to any educational endeavor and recommend stopping the lunches, effective immediately. The other two physicians are not as adamant but state these lunches are not important to them. Bottom line, you are given a clear message by the physicians that this practice is to stop.
You know the pharmaceutical representatives usually contact the staff members, not you, to set up these lunches. Right after the meeting with the physicians, you inform everyone on your staff verbally and in writing that these luncheons are not to be scheduled in the office anymore. You take great care to explain this practice in inherently a conflict of interest, charged with legal and ethical issues that could jeopardize the integrity of the practice. Thus, there can be no more free lunches. The entire staff is in an uproar, disgruntled and unhappy about this decision.
Directions: Using the supplemental readings, outside sources and/or the text, answer the following questions:
1. What are the facts of this case?
2. What are three factors contributing to this dilemma?
3. What should the practice do, if anything, to appease the staff members?
Stepping into a manager role in health care requires making decisions less on personal emotion and more focus on what will strengthen your team to provide quality patient care. You must include in #3 how you came to your decision on what would or would not be done.
Remember, case studies reflect real, complex situations that are not easily answered. Your answers should reflect a reasoned, rational approach to the problem that explains how you came to your answers.
Reference: Buchbinder, S.B., Shanks, N.H., & Buchbinder, D. (2014). Cases in health care management. Sudbury, MA: Jones & Bartlett Learning.
