Topic: read the questions and answer them
-What is Warm Body syndrome?
-List two obstacles to training.
-This training method involves informal on the job conversations
-What does Service Recovery refer to?
-Explain Shadowing and Tagalong training.
-This type of training is usually done at orientation.
-Explain the difference between job enlargement and job enrichment.
-What does it mean to cross train?
-Explain how pre tests and post tests measure the effectiveness of training.
-What does a mystery shopper do?
– Descricgobe the “sandwich method” of appraisal.
