Introduction
Identify an area of concern within your workplace that requires improvement. Justify the selection of the problem area and present a proposal for improvement.
This proposal should detail the resource considerations including any skill development, the potential benefits to the service and its customers and an implementation plan.
Your assignment should be in the form of a written report.
Learning outcomes
1. Select and evaluate from a range of management skills and techniques those appropriate to leading improvement.
2. Construct appropriate performance measures to guide improvement.
3. Prepare and plan improvement activities in the payroll function.
4. Apply project management techniques to the payroll service.
Assessment criteria Set within the context of your workplace: Measurement and improvement Project planning Skills and considerations
