Stakeholder Conflict and Ethical Behavior
One of the most challenging aspects of engaging and managing project stakeholders is addressing conflict. It is not uncommon for there to be competing objectives among individual or groups of stakeholders. A worst-case scenario is when project stakeholder expectations conflict with the mission, goals, objectives, policies, or procedures of the greater organization.
• Provide an example of competing objectives among project stakeholders.
• Which project management skill do you think would be most effective to resolve the issue? Why?
• Which interpersonal skill do you think would be most effective to resolve the issue? Why?
• Provide an example where the expectations of project stakeholders conflict with the greater organization.
• Which project management skill do you think would be most effective to resolve the issue? Why?
• Which interpersonal skill do you think would be most effective to resolve the issue? Why?
Required Readings
Project Management Institute. (2017). A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Sixth edition. Newtown Square, PA: Author.
• Chapter 13, “Project Stakeholder Management”
o Section 13.3, “Manage Stakeholder Engagement”
This section of the PMBOK® Guide provides tools and techniques for effectively engaging project stakeholders. This process is designed to increase stakeholder support and minimize resistance using both project management and interpersonal skills
