Answering the problem statement, “How can WKBH sustain their culture through the challenges they are currently experiencing and what tools should they use to measure success?”
Three options were chosen by me and they are
1.) PRO (Patient-Reported Outcomes) uses questionnaire surveys to gather information from patients directly and allow patients to report immediate symptoms, health status, changes, and experience with the medicine administered. PROs are prohibited to be adjusted by medical professionals as this allows patients’ voices to be recorded through the provided care being received. This enables patients’ satisfaction rates to improve and healthcare professionals to understand how patients are feeling as well as analyze data that can help reduce pain or illness from earlier signs of patients who may experience similar symptoms.
2.) Hospital quality assurance and risk management systems: Perform functions like risk management, peer review, staff credentialing, and utilization management.
3.) Inpatient hospital outcomes systems: Help hospitals track clinical performance and provide comparative data
Using these three options, provide one paragraph on each describing how West Kendall Baptist could use them to measure success and help improve their hospital organization.
