Overall Customer Satisfaction Score
Mission: A statement answering the questions “What is this organization’s primary purpose?” and “What are we attempting to accomplish?” and “Who are our customers?” It refers to the overall function of an organization.
Goal: A future condition or performance level that a district unit intends to attain in a period of time.
Strategies: The approaches a department/unit takes to achieve a goal.
Key Metric: A measure used to quantify goals/objectives/priorities of the unit and report performance progress.
Target: The SMART (quantifiable) objective or specific level of a measure/metric that is intended to be reached when a department/unit successfully implements a strategy during the fiscal year.
