Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel.

Online communications.

1. Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel.
2. Apply principles for writing effective emails.
3. Explain how to handle emotion effectively in online communications.
4. Describe strategies for effective instant messaging in the workplace.

5. Describe strategies for managing digital message overload.
6. Explain principles for effective phone conversations and video conferences.