Create a 8 slide power point presentation with detailed speaker notes. (Including title page and reference page). Cite, reference, and APA format.
Use this scenario: A customer leaves an unfair, negative review on an online site about services/products provided by your business.
Include the following in the presentation:
- Describe the interaction/situation/problem. What inferences did you have to make, or what conclusions did you have to draw about the scenario?
- Explain the issues you identified in the scenario. Which factors should be considered? What is the source of the conflict?
- List the questions you asked yourself that demonstrate critical thinking. How did you address each question in your thinking process?
- Propose how someone else might handle this scenario. How might someone with a different perspective come to a decision about this scenario? How might you collaborate with them to reach a mutual decision? Describe your thinking process.
