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Describe the vital role of management in achieving quality patient and client health services.

QUALITY MANAGEMENT FUNDAMENTALS

Learning Objective

After completing this chapter, you should be able to

  • Describe the vital role of management in achieving quality patient and client health services;
  • Differentiate among key healthcare quality characteristics, common approaches to quality improvement, and total quality principles;
  • Recognize management practices and traits as organizations mature along the quality continuum.