Include titles and state each requirement and give each answer its own separate paragraph(s).
1. Introduction and name of the specific area
2. Describe the specific area (e.g. cargo loading and unloading)
3. Describe the quality requirements associated with that area.
4. What quality defects do you believe can be present or observed?
5. What ways can you prevent quality defects?
6. How can you measure performance to verify lasting corrective actions?
7. Where does that performance measurement fit into the Balance Scorecard elements?
8. Conclusions and recommendations
