Civic Disturbance/Emergency Response and Social Media Communication Strategies
The healthcare team has just been notified that there is a civic disturbance at City Hall with injuries in Sentinel City®. In this activity, learners will determine the elements to evaluate and considerations for an emergency response plan in various practice settings
Learning Objectives
Explain the potential public health effects, infrastructure damage and environmental hazards from the emergency
Describe the phases of emergency management (Prevention, Mitigation, Preparedness, Response and Recovery)
Describe the members and roles of the emergency management team and organizations (public and private)
Identify key components of management plans for threats and emergency events
Describe emergency triage methods
Analyze risks and benefits of social media responses
Create communication messages in response to threats and emergency events
Student Instructions/Activity
Visit City Hall in Sentinel City®. Observe the services and populations that may be involved with the city as a result of a civic disturbance.
Review assigned readings.
Recommended Supplemental Resources:
Introduction to Community Emergency Response Teams (free online course)
https://www.ready.gov/community-emergency-response-team (Links to an external site.)
Emergency Severity Index (ESI) A Triage Tool for Emergency Department Care https://www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/esi/esihandbk.pdf (Links to an external site.)
2017 INMED HHC Disaster Simulation https://vimeo.com/212685889 (Links to an external site.) 2:53 min. video
Preparing hospitals for disasters https://www.calhospitalprepare.org/recovery
Right One Minute, Wrong the Next. Provides questions to help verify information available via social media.
https://www.fema.gov/blog/2017-08-17/right-one-minute-wrong- (Links to an external site.)
next?utm_source=hp_promo&utm_medium=web&utm_campaign=blog (Links to an external site.)
Create a report that describes the potential public health effects and environmental hazards related to the civic disturbance.
Describe the members and roles of the emergency response team and organizations (public and private) that could be activated in Sentinel City®.
Present an analysis of the risks and benefits of social media responses from the area.
Select a healthcare practice setting, such as urgent care clinic, school, or hospital unit (ER, Surgery, Critical Care, or Medical/Surgical Unit).
Create two communication messages for social media that would be shared during the response and recovery phases from your practice setting.
Explain how you would address family members or the media arriving in your department.
Identify at least three evidence-based considerations for each phase of emergency management that should be included in the emergency management plan for your selected practice setting.
Concept Review
Questions to help students review the concepts in the material:
What are the phases of emergency management?
What are the potential public health effects, infrastructure damage and environmental hazards from a civic disturbance? Consider direct and indirect physical mental health.
Who are the members of the emergency response team that will be deployed? What private and public resources will assist with the fire response in the short and long term?
Terms and Definitions
Civil Disturbance (civic unrest): activities such as a demonstration, riot, or strike that disrupts a community and requires intervention to maintain public safety.” Civil disturbances, or unrest, can cause a variety of subsequent issues such as violence and assault, disorderly conduct, vandalism.
Civil Disturbance: Emergency Response & Communication Strategies
