Module 1 Service Standards
1. 9-Eighteen, Fox and ESPN
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Although the sale of alcohol was traditionally prohibited on golf courses, the beverage cart is now an essential part of on-course hospitality at clubs and resorts. Golf players expect attentive service with quality products to accompany them during play.
While reading this article, consider the following questions:
a. What support can cart staff operators expect from suppliers?
b. What are the roles and responsibilities of cart staff operators?
c. What items should cart staff operators include when planning cart routes?
d. What would exceptional customer service look like from cart staff operators?
Content
Learning Outcomes
By the end of this module, you should be able to:
• describe the importance of hospitality management in clubs and resorts,
• describe the levels of service and operational levels at various clubs and resorts,
• identify strategies for recruiting and retaining food and beverage personnel, and
• demonstrate an understanding of hospitality laws, regulations, and inspections.
