Effective Negotiation and Conflict Management
Write a 3-page minimum response to the following question. Remember that cover sheets, reiterating the assignment, and reference pages do not count. APA style is required and you should have a minimum of 3 references.
How can managers best use the principles of effective negotiation and conflict management to resolve power struggles within health care settings, and what types of power struggles in health care settings do you believe are most amenable to using negotiation and conflict management techniques?
What are specific ways to limit the potential for power abuse in health care organizations?
What specific human resource strategies and transparency mechanisms could be created within hospitals or physician practices, for example, that would help prevent any stakeholder, particularly the top leaders of an organization, from pursuing self-interested goals in suspect ways?
Readings:
Batraga, A., & Rutitis, D. (2012). Corporate Identity within the Health Care Industry. Economics & Management, 17(4), 1545–1551.
Chatiketu, P., Burapharat, C., Chakpitak, N., & Siriphant, P. (2009). The Learning Process of a Health Promoting Organization: A Case Study. International Journal of Learning, 15(10), 213–222.
Piligrimienė, Ž., & Bučiūnienė, I. (2011). Exploring Managerial and Professional View to Health Care Service Quality. Economics & Management, 16, 1304–1315.
Kim, S., Bochatay, N., Relyea-Chew, A., Buttrick, E., Amdahl, C., Kim, L., … & Lee, Y. M. (2017). Individual, interpersonal, and organizational factors of healthcare conflict: a scoping review. Journal of interprofessional care, 31(3), 282-290.
Shah, M. (2017). Impact of interpersonal conflict in health care setting on patient care; the role of nursing leadership style on resolving the conflict. Nurse Care Open Acces J, 2(2), 00031.
Tamuz, M., Kanzer, B. F., Rotjan, A. S., Kafer, I. A., Dellacerra, G. A., & Grimaldi, G. M. (2017). Promoting Organizational Learning in Healthcare through Simulation: A Study in Serendipity. Journal of Organizational Psychology, 17(3), 69-84.
Van Gerven, E., Vanhaecht, K., Deneckere, S., Vleugels, A., & Sermeus, W. (2010). Management challenges in care pathways: conclusions of a qualitative study within 57 health-care organizations. International Journal of Care Pathways, 14(4), 142–149.
