FUNDAMENTALS OF CONTROL AND THE CONTROLLING FUNCTION
“Another way to lose control is to ignore something when you should address it.” —Jim Evans
Chapter Objectives
After you have studied this chapter, you should be able to do the following:
1. Define the managerial function of controlling.
2. Discuss different types of control systems.
3. Outline the basic requirements of a control system and steps in the control process.
4. Review the purposes of measuring and comparing performance.
5. Describe corrective-action techniques.
6. Review the basic managerial steps of setting standards, measuring performance, and taking corrective action.
