Plaza Hotel New York City Internship Interim Report
Paper details:
OVERALL AIM:
For students to reflect on their learning from the initial phase of their internship, and to make the
connection from their practical experience to the theoretical concepts relating to some of those workbased experiences. The three managerial domains that the students are required to reflect upon are
those of Guest Satisfaction, Training and Development and Leadership and how the internship host
organization focuses on these key management functions.
Learning Outcomes:
• LO1 Link specific theoretical perspectives to the ‘real-world’ industry experiences.
• LO2 Identify business specific issues and problems, and to develop evidence-based solutions to these problems.
• LO3 Further enhance and develop cognitive skills, and their application in academic writing.
• LO4 Reflect upon their own understanding of the business environment, its application in relation to the world of
the world of academic studies, and to their own development in both the industry and
academic domains.
Transferable Skills:
The course will develop and assess the following transferable skills:
• TS1 Communication
• TS3 Information literacy
• TS6 Learning how to learn
RESOURCES AVAILABLE:
Resources relevant to this assignment are listed in the Course Description resources. Any additional
resources may be sourced by students as they see appropriate.
TASKS & ORGANIZATION:
• Prior to your individual tutorial, to review the resources on the course resources list.
• The report should be a reflection of how your experience in your host organisation can or
perhaps cannot be linked to what the theory of the managerial concepts suggests.
• The report should have a brief (100 words max.) introduction to your host organisation
followed by 3 sections under the headings of Customer Satisfaction, Training and
Development and Leadership.
• In each of the sections you are required to reflect on how your organisation manages and
focuses on these managerial elements. You must then use the resources (2 per subject
matter from the course) resources to reflect on how the theory relating to the managerial
functions is (or perhaps) is not reflected in the normal day to day practice. You may wish to
frame your thoughts in relation to some questions listed below:
Customer Satisfaction
• What are the key elements of the products and services offered by your internship
organization?
• How do you feel that the organization focuses on each of the elements of these products and
services, and what overall level of priority is given to the customer and the achievement of as
high a level of customer satisfaction as possible?
• Which areas of focus do you believe should be the focus of the management of your organization, to improve levels of customer satisfaction?
Training and Development
• What are the key job-specific areas of training that make up the majority of your training program?
• How do these areas to be covered align with your expectations and aspirations?
• What are the main methods of the delivery of the training that are in your plan?
• How will / do you evaluate the development of your core competencies as a means of
preparing you for your future career after GIHE?
Leadership
• What experiences of leadership from your first internship do you reflect upon and conclude
that they are lessons and practices that you would want to apply when you reach a similar
position in the future?
• Which industry leaders, in any industry, do you regard as being a great leader and why?
• Drucker (see resources) has some very forthright views which are directly opposite the general view of what makes a good leader. Do you agree with him, or considering how management and leadership may have changed since the article was written, is his view now
outdated?
Each section should be approx. 500 words, include in text referencing (to APA guidelines). Complete
the report with a conclusion as to how in general, your internship is helping you to achieve your
personal goals.
All references and data sources used must be cited in the body of your text and appear in a reference
list at the end of your paper using the correct APA format (7
th edition).
..
Write the report with the articles i will attach. Use articles Drucker, Enhancincgog, and CVP more than the Forbes one.
https://www.forbes.com/sites/kevinkruse/2019/04/02/10-surprising-things-successful-leaders-do-differently/?sh=7c2ce5bc1243
