Chapter 6 Managing the Conflict Climate
Objectives
At the end of this chapter, you should be able to:
• Describe the role that climate plays in general in conflict situations.
• Describe the role played by an imbalance of power in a conflict situation and explain how to equalize power.
• Describe the role played by competition in a conflict situation and explain how to encourage cooperation.
• Describe the role played by distrust in a conflict situation and explain how to create trust.
• Describe the role played by defensive behaviors in a conflict situation and explain how to engage and encourage supportive behaviors.
• Explain how the concept of defensive behavior differs from that of power imbalance.
• Explain how groupthink leads to mismanaged conflict.
