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Discuss how organizations can improve their agility through strategy, commitment to customers, and use of technology.

1 Define the fundamental characteristics of organization structure.

LO 2 Distinguish among the four dimensions of an organization’s vertical structure.

LO 3 Give examples of four basic forms of horizontal structures of organizations.

LO 4 Describe important mechanisms used to coordinate work.

LO 5 Discuss how organizations can improve their agility through strategy, commitment to customers, and use of technology