What is your assessment of the situation at at the end of the case?
What are the underlying problems in the organization?
If you found yourself in Will or Robert’s situation, Travelink what would you do? Why?
If Will and Robert both decide to stay and try to advance needed changes,
what changes would you recommend they focus on and how would you
recommend they go about it? Would you, for example, share Will’s
documentation of the problems within the company? Why or why not?
Have you ever been in a situation where you were a recipient of change and
things went poorly? How did it affect you and others in the organization?
