Sales Management Staff Questionnaire This questionnaire is used to survey the sales management staff of Pho Do restaurant. The staffs are
classified as operational-internal stakeholder to the system because they will interact directly and
regularly to the system and its operations.
The purpose of this questionnaire is to collect preliminary information to improve usability and
satisfactory of the system and address any potential issues. There will be closed-ended and open-
ended questions. We thank you for your time and participation.
Part 1: Current work experience.
1. How many sale records do you manually process every day?
2. How many records do you need to go through to compile a cycled report?
3. How long does it take to compile a cycled report?
4. Do you feel stressful at handling sale records manually? Yes / No
5. Did any mistake ever occur in the past? Yes / No
6. Did you ever have to work overtime to complete your tasks? Yes / No
7. Do you think that there should be improvement to the current system? Yes / No
Part 2: About the new system implementation.
Questions Strongly disagree Strongly agree
8. You consider yourself to be a competent
technology user.
1 2 3 4 5 6 7
9. You believe that the shift from manual to
tech-assisted automation is a good solution.
1 2 3 4 5 6 7
10. You believe that the new system will improve
your productivity and work efficiency.
1 2 3 4 5 6 7
11. What are your opinions regarding the upgrade of the current system?
12. What are your concerns regarding the automation aspect of the new system?
13. What are your opinions regarding your future work experience with the new system?
14. What are you hoping to (and not to) see on the new system?
15. Do you have any other thoughts and opinions you would like to share?
