- Define in your own words what you look for in a quality SERVICE experience. If your standards are different based upon the type of service, tell me what those differences are.
- Describe a service that you have had that you think is a “quality service experience”.
Write a brief paragraph providing at least two reasons why you think this is was a quality service experience. Use your own standards of quality to describe what about the service provided to you makes you feel it is of quality. Be specific. - Describe a service that you have had that you think is not a “quality service experience”.
- Write a brief paragraph providing at least two reasons why you think this is was not a quality service experience. Use your own standards of quality to describe what about the service provided to you makes you feel it was not of quality. Be specific.
- What two things would have to change about this poor service experience that could have made it a quality experience? Be specific with what would need to change.
