1. Formulate a well-developed question: How to provide education and tools to patient to manage chronic diseases such as congestive heart failure once they are discharged from the hospital
2. Review the literature to identify evidence-based resources that answer your question: Apply the best evidence from literature
3. Assess the validity of your resources using evidence: Collect data using standard and acceptable methods/tools
4. Apply that evidence: Define outcomes to be measured upon implementation
5. Implement outcomes and/or analyze results: Re-evaluate the application and identify areas for improvement
