Assignment Instructions:
- Log in to Saudi Digital Library (SDL) via University’s website
- On first page of SDL, choose “English Databases”
- From the list find and click on EBSCO database.
- In the Search Bar of EBSCO find the following article:
Title: Towards “Cognitively Complex” Problem Solving: Six Models of Public Service Reforms (Case Study).
Author: Willy McCourt
Assignment Questions: (Marks 15)
Read the above case study and answer the following Questions:
Question 1: What do you understand by the Cognitively Complex Problem-Solving method used in this case study/ (250-300 words) (3-Marks).
Question 2: Discuss the six models of problem-solving approach that are useful for public service reform (250-300 words). (3-Marks).
Question 3: What are the expected problems in public service reform, and suggest a suitable solution? (250-300 words) (3-Marks).
Question 4: Why capacity building is a distinctive feature of public administration at various organizations in many countries? (250-300 words) (3-Marks).
Question 5: What is your learning from this case study and how it is beneficial for you? (250-300 words) (3-Marks).
