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Define the elements in the service-product bundle for your most recent service purchase.

Questions for Discussion

 

  • Which service firms do you think are among the largest of all U.S. employers?
  • What type of education and training are needed to fill the fastest growing

occupations in the U.S.?

  • Define the elements in the service-product bundle for your most recent

service purchase.

  • Can you think of examples of customer-routed, co-routed, and provider-

routed services?

  • How do firms decide if a service should be delivered in a high contact manner

or a low contact manner?

  • What was the outcome the last time you experienced a service failure?
  • What ideas do you have for using artificial intelligence in the future?