TASK 1 – MANAGEMENT COMMUNICATION (av. 2000 – 2500 words)
The purpose of this unit is to develop understanding and ability to communicate effectively, as required by a practising or potential middle manager.
Understand the importance of effective communication in management
Use a model of the communication cycle to explain why it is relevant for effective communication in management.
You are then required to provide relevant examples to explain the importance of selecting an appropriate tone and language and level of formality in management communications, and to devise suitable criteria to assess and make a judgement on the effectiveness of verbal and written communication methods within your area of the organisation.
• Explain the relevance of the communication cycle for effective communication in management (16 marks)
(The communication cycle is correctly explained with a detailed theoretical model and clear focus as to its relevance for effective communication in management specifically)
My notes: Explain the communication cycle in own word. Real case scenario example of a communication cycle. Important to include ‘giving feedback’. Example: Questions in an interview
• Explain, with examples, the importance of selecting an appropriate tone, language, and level of formality in management communications (16 marks)
(Comprehensive and appropriate examples are used to explain the importance of selecting an appropriate tone and language and level of formality in management communications specifically)
• Assess the effectiveness of a range of verbal and written communication methods within your area of the organisation (24 marks)
(The effectiveness of verbal and written communication methods within your area of the organisation are both assessed using a wide evidence base and appropriate criteria to make judgements)
My notes: What are the benefits?
What are the areas to be tackled?
What is working well?
What are the areas of improvement and what can be done differently?
3 examples verbal communication methods (team meetings; zoom meetings; giving feedback)
3 examples written communication methods (Email; Reports, Giving hand-over; Chats)
Be able to develop effective communication skills as a reflective manager
Develop appropriate criteria in order to evaluate own ability to communicate effectively and to collect and analyse feedback on your verbal and written communication skills.
You are then required to use the criteria you have developed and the feedback you have collected and analysed to evaluate own communication skills as a manager and identify strengths and areas for improvement.
• Develop appropriate criteria to evaluate own ability to communicate effectively (12 marks)
(Detailed and appropriate criteria have been developed to evaluate own ability to communicate effectively)
My notes: Sources from where do we get feedback (using 3 criterias to evaluate your own communication using the SMART model) Examples to include: Performance Appraisals; Feedback from customers, management, colleagues
• Collect and analyse feedback on own verbal and written communication skills (16 marks) (Comprehensive feedback from a wide range of sources has been collected on own verbal and written communication skills, and the feedback has been analysed in detail to discover the meaning or essential features and to draw conclusions)
My notes: Interviews (interpret the text)
Questionnaires (established answers)
Choose – Questionnaire as a concrete analysis of data (at least 5 questionnaires assessing communication given to various team members such as management and colleagues. Find a balance between verbal and written statements to establish a particular communication style (minimum 10 statements to be used) use graphs / pi charts
• Evaluate own communication skills as a manager, identifying strengths and areas for improvement (16 marks)
(Own communication skills have been evaluated and ranked, using the appropriate criteria developed, to identify detailed strengths and areas for improvement)
My notes: A paragraph highlighting strengths and how to maintain them (active listening, soft spoken, ask open questions)
Paragraph providing areas of improvement and actions being taken to improve (need to acknowledge more, to provide timely feedback)
